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There is a two ways you can go with for this. First one is to simply to click on the icon (make sure your browser cache is cleared up). You will also need t...

.There a few things you need to consider before uploading a list in the dialer. If there are special characters like “ % | ] + * ….” There maybe issues with...

If you are out of leads you have couple of options: 1.You can Upload new list with leads in your campaign. 2. You can reset your lists and they wi...

To allow an IP for the system you have to log in with the admin account. Go to the setting. Clock on the Firewall button. Then click on "ADD", add...

Login to the Dialer with a user that has the necessary privileges, not every user has access to the recordings. Then select BI tools > Recordings, th...

Login to the Dialer, select Users , then create user. Put a User ID and a password (the password must contain at least one capital letter and 3 digits) ...

Dial level is a certain number of calls per agent made at once in order to efficiently dial through leads. Dial level is set up by campaign and you can incr...

Go to a certain campaign (View campaign). Click on the campaign you want to configure and that will access the edit campaign menu. From there change the Dia...

Log in to your manager portal and go to “Campaign” – “View Campaigns” and choose the campaign you want to change the time. Please see below the section: ...

In the manager dashboard go to “Campaign” – “View Campaigns” and choose the campaign you want to modify the dial method There are some dial methods based o...