How To

How to change list order in the campaign
In the manager dashboard go to “Campaign” – “View Campaigns” and choose the campaign you want to change list order. List order allows you to choose how the...
Tue, 9 Oct, 2018 at 12:00 PM
How to stop recording in the campaign
In the manager dashboard go to “Campaign” – “View Campaigns” and choose the campaign you want to set the recordings This feature allows you to choose wh...
Tue, 9 Oct, 2018 at 12:01 PM
How to setup a caller ID number in the Dialer campaign
To setup a caller ID in the Dialer campaign you have to go to the View Campaign menu and open the campaign you want to edit. Then scroll down to the Campaig...
Tue, 9 Oct, 2018 at 2:56 PM
How to manage dropped calls in campaign
If you see that you have high percent of dropped calls probably the dial level of the campaign is too big. This means that the dialer is dialing to a lot of...
Tue, 9 Oct, 2018 at 2:58 PM
How to add a custom field for the lists in the campaign
To add a new custom field for your campaign you first have to open the campaign that you want to edit. Them go to Customize Lead Fields menu on the right si...
Tue, 9 Oct, 2018 at 3:05 PM
How to add/disable email template
To add or disable email templates in the dialer you have to go to the “Settings” menu and then to “Email Settings”. Then go to the drop-down menu and select...
Tue, 9 Oct, 2018 at 3:07 PM
How to add or disable disposition statuses
Login to your Managers dashboard, then campaign from there click on view campaigns and then select the campaign you would like to add or disable a dispositi...
Wed, 10 Oct, 2018 at 4:07 PM
How to setup lead recycling rules
Login to your Managers dashboard, then campaign from there click on view campaigns and then select the campaign you would like to add or disable a dispositi...
Wed, 10 Oct, 2018 at 4:14 PM
How to add pause status
Login to your Managers dashboard, then campaign from there click on view campaigns and then select the campaign you would like to add or disable a dispositi...
Wed, 10 Oct, 2018 at 4:17 PM
Ho to disable lists
You should log in in manager dashboard with your user 7777 and password. After that you should choose lists and after that view lists. After that you sho...
Wed, 10 Oct, 2018 at 7:49 PM