Troubleshooting

Accounting issues
You can always check your financial related issues through the Payment Portal using your credentials. For any questions or help please contact your Account...
Sun, 12 Aug, 2018 at 1:44 PM
Why is my telephone not working? Not able to make calls and/or receive calls?
Wether you are using a hard phone or shoft-phone, sometimes tit happens that you wont be able to make calls, for the following reasons: Accounting p...
Sun, 12 Aug, 2018 at 4:12 PM
I do not receive calls, why?
Check the following: 1. If its on one extension, the extension is likely to be set on DND (Do Not Disturb). Some phones have a designated key for this f...
Mon, 3 Sep, 2018 at 10:48 AM
My phone is disconnected.
You will most probably see Unavailable, no connection,  Trying to connect Failed to connect or Request timed out error, every phone has a different erro...
Mon, 17 Sep, 2018 at 2:12 PM